Refund and Cancellations

Refunds & Cancellations

Last Updated: 04 February 2026

This Refunds & Cancellations Policy outlines how refunds, cancellations, and service terminations are handled by our platform.

1. Nature of Services

All services provided by us are digital services, including but not limited to:

• Hosting services
• VPS / cloud services
• Subscription-based digital products

Once activated, these services are considered delivered.

2. Cancellation Policy

• Customers may request cancellation of services at any time through their account dashboard or by contacting support.
• Cancellation will stop future billing but does not guarantee a refund for the current billing period.
• Services remain active until the end of the paid period unless terminated earlier due to policy violations.

3. Refund Policy

Due to the digital and on-demand nature of our services:

• Refunds are generally not provided once a service is activated

• Refunds may be considered only under the following conditions:

  • Service was not provisioned after successful payment
  • Duplicate or excess payment was made
  • Technical issues caused complete service unavailability

All refund decisions are made at our sole discretion.

4. Refund Request Timeline

• Refund requests must be raised within 48 hours of payment
• Requests submitted after this period may not be eligible
• Approved refunds will be processed to the original payment method

5. Processing Time

• Refunds, if approved, are typically processed within 5–7 business days
• Actual credit time depends on the customer’s bank or payment provider

6. Non-Refundable Cases

Refunds will not be issued in cases of:

• Change of mind after service activation
• Partial usage of services
• Account suspension due to policy violations
• Service misuse or illegal activity
• Downtime caused by third-party providers or force majeure events

7. Termination by Us

We reserve the right to suspend or terminate services without refund if:

• Terms of Service are violated
• Fraudulent or abusive activity is detected
• Legal or regulatory requirements demand termination

8. Contact for Refunds

For refund or cancellation requests, contact us at:

Email: [email protected] Mobile: +91 95920 30700

Please include your order ID and registered email for faster resolution.

Acknowledgement

By purchasing or using our services, you acknowledge that you have read and agreed to this Refunds & Cancellations Policy.